Return Policy

💬 Return & Refund Policy

We want you to be completely satisfied with your purchase. If, for any reason, you are not, we offer a simple and transparent return policy to ensure your shopping experience is always positive.

🔄 Returns

  • Eligibility: Items can be returned within 30 days from the delivery date.
  • Condition: Products must be unused, in their original packaging, and in the same condition as received.
  • Exceptions: The following items are non-refundable:
    • Sale items 🏷️
    • Gift cards 🎁
    • Customized or made-to-order products ✂️

📧 How to Start a Return

  1. Contact us: Send an email to simplifiedmoments.store01@gmail.com or WhatsApp +5521964530721, including your order number and the reason for return.
  2. Receive instructions: Our team will provide return instructions and the return address.
  3. Package the item: Make sure the item is securely packed in its original packaging, including all accessories, manuals, and documentation. 📦
  4. Ship it back: Send the package using a trackable shipping method. 🚚

💳 Refunds

  • Processing time: Once we receive and inspect your return, we’ll process your refund within 5 to 7 business days.
  • Refund method: Refunds will be issued to the original payment method used for purchase.
  • Shipping costs: Original shipping fees are non-refundable. You are responsible for the return shipping costs, unless the item was defective or damaged upon arrival.

🔁 Exchanges

  • Process: If you wish to exchange an item, please follow the return process and place a new order for the desired product.
  • Condition: Returned items must meet the eligibility and condition criteria listed above.

⚠️ Damaged or Defective Items

  • Report it: If you receive a damaged or defective item, contact us immediately at simplifiedmoments.store01@gmail.com or WhatsApp +5521964530721, including your order number and photos of the damage or defect.
  • Resolution: We’ll work with you to resolve the issue as quickly as possible — either by issuing a refund or sending a replacement. 🧾

🌍 International Returns

  • Process: International customers should follow the same return process.
  • Customs fees: Customers are responsible for any customs duties or taxes related to the return shipment.

✨ We appreciate your trust and understanding. Our goal is to make every shopping experience smooth, secure, and satisfying!